RETURN & EXCHANGES
UK EXCHANGES
​
We hope each purchase meets your needs however if for any reason you are not satisfied with your purchase, we would be happy to exchange any purchase within 14 days for UK from the original date of purchase. All purchases must be returned in its original condition. Our products are hand tailored by Deluxeiz before sent out, as well as adjusted to each customer, for this reason, refunds are not available.
​
EXCHANGE PROCESS
​
To request an exchange, please contact us by filling out a customer request form with all the necessary information.
All exchanges will be subject to stock availability. UK exchanges may be subject to a delivery charge made payable by the recipient. Once we have received your exchange request, we will begin to process your exchange within 24-48 hours. Please note refunds are processed once we have received the product and usually takes between 3-5 working days.
​
INTERNATIONAL RETURNS AND EXCHANGES
No Returns or exchange on international orders UNLESS your product is a faulty good.
​
UK & INTERNATIONAL REFUNDS PROCESS
In the unlikelihood of a faulty product, international refunds may take up to 7 working days.